Monthly Archives: September 2015

The Carrot Conflict


Written by Jason Gledhill, Head of Reliable Maintenance at Lauras International.

043_3500x2011_all-free-download.com_3177516Whilst preparing Sunday lunch an incident happened that highlighted the fact that clarity of instruction is key to getting a job done right first time.

The leg of lamb was in the oven slowly roasting. Beautiful roast potatoes were turning crisp on the outside whilst remaining soft and fluffy on the inside. The kitchen was filled with the intoxicating aroma of good home cooking, and children were hanging around in anticipation of purloining a roast potato whilst my back was turned.

I had just started to prepare the carrots when I realised that we had run out of mint sauce. As you are all undoubtedly aware, to eat roast lamb without mint sauce is a sin that can never be forgiven. I therefore had to go to the local shop to purchase a jar, but also needed to get the carrots peeled and chopped.

My son, Thomas, the eldest of the tribe, just happened to wander into the kitchen at that moment, probably trying to steal a roast potato, and I saw an opportunity. I could give him the chance to learn some valuable life skills by seconding him into the role of chief carrot prep chef, whilst I went to get the mint sauce.

Thomas was promptly given the task of peeling and chopping half the carrots, whilst I went to collect the mint sauce. After listing a myriad of reasons why he couldn’t perform such a task he eventually undertook the challenge once a bribe of two roast potatoes was offered.

Ten minutes later, I returned with the required mint sauce in hand. I walked into the kitchen to see my proud son standing by the counter with half the carrots chopped and peeled, and expecting his roast potato reward. There was, however, an issue.

Rather than remove half the carrots from the bag and peel and chop them, he had removed all the carrots from the bag, peeled half of each carrot and then promptly chopped the peeled half. After arguing that he hadn’t done the task as required and therefore wouldn’t get his reward, Thomas called the official adjudicator, my wife, to make a decision. After having the situation explained to her, the adjudicator looked at the chopping board and declared that although the task wasn’t performed to my expectations, half the carrots were peeled and chopped and therefor the reward had to be paid. The situation, allegedly, was my fault because my level of instruction was not adequate. I should have said remove half the carrots from the bag and fully peel and chop those that have been removed. In other words, be more unambiguous with my instruction.

Misinterpretation of instructions is a common issue in many manufacturing facilities, especially when those instructions have to pass through numerous shifts. This misinterpretation can cause loss of production, quality defects, and more seriously, health and safety issues. One of the quickest and easiest ways to get a consistent message across quickly is via a One Point Lesson, (OPL).

Click here for our Top Tips on how to create an OPL.

LaurasInternational-Carrot-OPL

 

Since the creation of a carrot preparation One Point Lessons my wife and children look at me with a sorry look in their eyes and tend to shake their heads in disbelief when I ask for someone to help with the Sunday Lunch, but at least the carrots are prepared correctly!

For more Top Tips for Manufacturing Professionals, check out our Improvement Toolkit.

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