Monthly Archives: June 2014

Top Tips for Front Line Managers

Written by Jeremy Praud, Head of UK & Europe, Senior Consultant at Lauras International.

Top Tips for Front Line Managers

Our last blog discussed the 3 ingredients that keep staff successfully engaged in manufacturing improvement programmes – Inclination, Ability & Time.  The level of success however comes down to your Front Line Management team’s ability to take these raw ingredients and develop skilled and ‘switched on’ operators.  All too often, highly skilled individuals are promoted to Front Line Management positions without the necessary training experience, and with little support or coaching in their new role.

That’s why we’ve developed the acclaimed Aspire programme, designed to help Front Line Managers (FLMs) develop the skills required to manage people effectively.

 Here are some of our top tips for FLMs that are implementing Improvement Projects:

  1. See-Try-Do – To relieve the stress of training new initiatives for the first time, we recommend the ‘See-Try-Do’ approach which examines the training subject from a range of viewpoints to consider what questions could be asked and where confusion could arise.
  1. Tackle Conflict Head-on – FLMs often avoid meeting environments because managers are apprehensive about conflict; but without conflict, improvement doesn’t happen.  Coaching will give FLMs the confidence to address conflict safely and manage it through to a positive resolution.
  1. Supercharge Meetings – FLMs that run effective meetings have better track records of implementing successful Improvement Programmes.  Our coaching covers preparation, meeting etiquette and follow up, with top tips such as: hold meetings standing up to increase the energy in the room, value the input of each delegate, and remember the magic formula (70% agreement = 100% commitment for decisions)RACI Matrix.
  1. Use a RACI Matrix – Having clear and unequivocal roles for everyone is fundamental to getting actions done quickly and projects completed efficiently.  A RACI (Responsible, Accountable, Consulted, Informed) matrix is a very useful tool for ensuring FLMs have assigned and clearly communicated ownership of actions.
  1. Thank with a Reason – As simple as it sounds, saying ‘thank you’ and contextualising the gratitude with a reason, is an effective management principle.  Our Aspire coaching programmes are designed to help FLMs excel in their roles by applying easy to acquire, practical management tools to their day-to-day activities.

Get in touch to see how our Aspire Programme could help your FLMs engage their teams and excel in their roles.

 

 

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